Refund policy

OUR 60-NIGHT TRIAL
We want you to try LegsRelief properly, in your own evenings. That's why every order comes with a 60-night trial. If it's not for you, send it back within 60 nights of delivery for a full refund.

The trial is in addition to your legal rights. It doesn't replace or reduce them.

HOW THE TRIAL WORKS
1. Try it. Your 60 nights start on the day your order is delivered.
2. Tell us. Email support@legsrelief.co.uk within 60 nights of delivery. Include your order number and the words "trial return".
3. Send it back. We'll reply within 2 working days with a free UK return label. Please post your return within 14 days of getting it.
4. Get your refund. We refund the full amount you paid, including standard delivery, to your original payment method. This happens within 14 days of us receiving your return, or of you sending us proof of postage, whichever is sooner.

A FEW FAIR-USE POINTS
- Worn is fine. That's the point of a trial. Please return every item from the order, clean and undamaged beyond normal wear.
- The trial covers one order per customer.
- If something arrives damaged or isn't as described, see "Faulty or damaged items" below. You don't need to use the trial for that.

YOUR 14-DAY RIGHT TO CANCEL
Under the Consumer Contracts Regulations 2013, you can cancel any online order within 14 days of the day you receive it, without giving a reason. To cancel, email support@legsrelief.co.uk with your order number, or use any other clear statement. You then have a further 14 days to send the item back. We refund everything you paid, including standard delivery, within 14 days of receiving the item back or of proof of postage, whichever is sooner. If you chose a more expensive delivery option, we only refund the cost of our standard delivery.

FAULTY OR DAMAGED ITEMS
Under the Consumer Rights Act 2015, what you buy must be of satisfactory quality, fit for purpose and as described.
- Within 30 days of delivery, you can reject a faulty item for a full refund.
- Within 6 months, you can ask for a free repair or replacement. If that doesn't work, you can have a refund.
- After 6 months, you still have rights, but you may need to show the fault was there when it arrived.

Email support@legsrelief.co.uk with your order number and a photo of the problem. We pay return postage for faulty items.

REFUNDS
Refunds go back to the payment method you used. Your bank or card provider may take a few extra days to show the money in your account.

CONTACT
support@legsrelief.co.uk
[Legal business name], [Business address]